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Department: Technology Solutions
Director: Roger Wright, Chief Information Officer
Agenda Item: Purchase of Professional Services from Insight Global
Recommended Action: Purchase from an Existing Contract
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Item Summary
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To approve the purchase of Professional Services for a six (6) month term for Technology Solutions in the estimated amount of $112,320 from Insight Global through an existing contract; and authorizing the City Manager to execute all necessary documents. (DIR Contract No. DIR-CPO-6082)
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Background
Technology Solutions recommends the purchase of Professional Services from Insight Global to provide three (3) dedicated technical resources at a rate of $36/hour per resource, for an estimated 1,040 hours per resource (3,120 total hours) over a six-month term, supporting delivery of security services. Previously, this engagement helped the team build security architecture and engineering documentation, carry out annual training and phishing campaigns, and other security engineering and operational aspects.
These resources will act as an extension of the City's security team, providing dedicated capacity to execute the approved security services and enabling internal staff to focus on other high-priority initiatives.
Below is an overview of the scope of work these resources will provide support for:
• Compliance & Audit Readiness - CJIS audit evidence preparation and ADA vendor compliance tracking ahead of the City's April 2027 deadline
• Vulnerability & Endpoint Security Operations - expanded CrowdStrike vulnerability management coverage, enhancements of vulnerability management program, and Rapid7 security operations workflows
• Certificate Lifecycle Management & Security Awareness - enterprise PKI automation via Keyfactor, DMARC enforcement, and recurring phishing simulation training
If this request is not approved, Technology Solutions would lack the dedicated staffing capacity to execute the security services across compliance, vulnerability management, and security automation, delaying critical milestones. Given the ongoing need to safeguard critical systems and data, we recommend this engagement be considered a high priority in continuing the City of Plano’s commitment to advanced cybersecurity capabilities.
The City is authorized to purchase from the State Contract list pursuant to Chapter 271 Subchapter D of the Texas Local Government Code and by doing so satisfies any State Law requiring local governments to seek competitive bids for items (DIR Contract No. DIR-CPO-6082 / City of Plano Contract No. 2026-0670-O).
Financial Summary/Strategic Goals
Funding for this item will be available in the 2026-27 Technology Improvements Fund. This request is to approve a six-month term for the purchase of Professional Services from Insight Global to provide three (3) dedicated technical resources to support the delivery of the City's Cybersecurity services in the estimated total amount of $112,320.
Approval of this item supports the City's Strategic Plan Critical Success Factor of Excellent, Innovative, and Accountable City Government.